Refund & Return Policy

Last Updated: June 22, 2026

At Princess Cosmetics Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return or refund if:

• The item received is damaged or defective.
• The wrong item was delivered.
• The product significantly differs from its description.
• The item arrives incomplete or missing parts.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging whenever applicable.

2. Return Request Period

Customers should submit a return or refund request within the time period specified by the platform through which the purchase was made.

Requests submitted after the allowed period may not be eligible for review.

3. Non-Returnable Items

For hygiene and safety reasons, certain cosmetic and personal care products may not be eligible for return if they have been opened, used, or tampered with, unless the item is defective or damaged upon arrival.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

This information helps us process your request more efficiently.

5. Refund Process

Once your request has been reviewed and approved, refunds will be processed through the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, bank, or platform.

6. Return Shipping

If a return is required, return shipping instructions will be provided during the claim process.

Responsibility for return shipping costs may vary depending on the reason for the return and the applicable platform policies.

7. Order Cancellation

Orders may be canceled before shipment whenever possible.

Once an order has been shipped, cancellation requests may no longer be accepted, and the return process will apply instead.

8. Platform Policies

For purchases made through third-party marketplaces, including e-commerce platforms, returns and refunds are also subject to the applicable platform’s buyer protection and dispute resolution policies.

9. Contact Us

If you have any questions regarding returns or refunds, please contact:

Princess Cosmetics Store
Email: [email protected]